⭐ Privacy Policy

Last updated: 2025

At The Muffins – a cotton makery, your privacy and your child’s safety come first.
This Privacy Policy explains how we collect, use, and protect your information when you interact with us through our website (the-muffins.com) or our Instagram shop.

By using our services, you agree to the practices described below.

1. Information We Collect

We collect information to process orders, provide customer service, and improve your shopping experience.

A. Information You Provide Directly

This includes:

  • Name
  • Phone number
  • Shipping address
  • Email address
  • Order details
  • Payment confirmation details (never full card information)
  • Messages sent via Instagram, WhatsApp, or website forms

B. Information Collected Automatically

When you visit our website, we may collect:

  • Device type
  • Browser type
  • Pages visited
  • Interaction data
  • Cookies required for cart, checkout, and store functionality

C. Instagram Orders

For Instagram purchases, we may request:

  • Full name
  • Phone number
  • Address
  • Order details
    Only the minimum required to process the order.

D. Payment Information

All online payments are processed securely by Paymob.
We do not receive or store credit/debit card numbers, Apple Pay details, or valU account information.

2. How We Use Your Information

We use your data strictly for:

  • Processing and fulfilling your order
  • Communicating delivery updates
  • Providing customer support
  • Handling returns and refunds
  • Improving website performance
  • Personalizing your shopping experience

We do not sell, rent, or trade your data.

3. Sharing Your Information

We only share your information with trusted third parties when necessary to complete your order:

A. Courier Service

A third-party delivery company receives your:

  • Name
  • Phone number
  • Address
  • Order value (for COD)

This is required to deliver the package to you.

B. Payment Gateway (Paymob)

When paying online, Paymob processes your transaction securely.
We never access your full payment details.

C. Required by Law

We may share information if requested by legal authorities in compliance with Egyptian law.

4. Cookies & Tracking Technologies

Our website uses cookies for:

  • Cart functionality
  • Checkout functionality
  • Remembering your preferences
  • Analytics (Google Analytics & Meta Pixel if enabled)

You can disable cookies through your browser settings, but the store may not function properly without essential cookies.

5. Data Protection & Security

We take reasonable measures to keep your information secure, including:

  • Encrypted payment processing through Paymob
  • Secure hosting environment
  • Access restrictions for customer data
  • Regular platform updates

No online system can be 100% secure, but we are committed to maintaining a safe environment for your data.

6. Your Rights

Depending on your location and applicable laws, you may request:

  • To access your personal information
  • To update or correct your information
  • To request account/order information deletion (unless needed for legal reasons)

To make a request, contact:
support@the-muffins.com

7. Data Retention

We retain your data only as long as necessary for:

  • Order processing
  • Returns and refunds
  • Legal and accounting records

Instagram chat history is retained based on Instagram’s data policy.

8. Children’s Privacy

Our products are for babies — but our website is for adults.
We do not knowingly collect information from children under 16 years old.
Orders must be placed by individuals 18+ or with guardian consent.

9. External Links

Our website may contain links to external platforms (Instagram, payment links, etc.).
We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
All changes will be posted with a revised “Last Updated” date.

11. Contact Us

For questions regarding this Privacy Policy, please contact:
📩 support@the-muffins.com