📦 Shipping & Delivery Policy

Last updated: 2025

At The Muffins – a cotton makery, our goal is to deliver your baby’s essentials safely, quickly, and with the care they deserve.

1. Order Processing Time

All orders require 1 business day for handling and packaging.
Our business days are Sunday through Thursday.
Friday and Saturday are non-operational days, and orders placed on these days will be processed the following business day.

We ship nationwide through a trusted third-party courier service.

Estimated delivery times:

Delivery may vary slightly based on courier load, holidays, or weather conditions.

Delivery fees are automatically calculated at checkout based on your location.
Fees are determined directly by the courier’s regional rate.
For Instagram orders, shipping fees will be communicated before confirming your order.

We offer Cash on Delivery nationwide.

Please ensure your phone is reachable for the courier.
If the delivery attempt fails repeatedly, the order may be returned and re-shipping fees may apply.

We accept secure online payments through our payment partner:

All transactions are processed safely via Paymob’s secured payment gateway.

Once your order is shipped, you will receive:

You can monitor your shipment’s status until delivery.

Please contact us if:

We are always happy to help.
Email: support@the-muffins.com